Interviews with CEOs and Entrepreneurs about the frameworks they are using to build and scale their businesses.
Episodes
Monday May 03, 2021
Monday May 03, 2021
Jon Arancio is the co-founder and Vice-President of Wintec Group, a CRM software reseller and application support specialty firm. We discuss the value of capturing and tracking customer data, how CRMs drive business growth, and the little-known beneficial features of CRM tools.
Timestamps
[01:05] Jon’s transition from science into entrepreneurship
[03:30] Key benefits CRM tools provide for a business
[04:30] How to create value using CRM
[06:02] How CRM tools drive business growth
[09:02] Analyzing the performance of different CRM tools
[12:35] How CRM customization affects service prices
[14:07] Trends and the future of CRM
[17:35] Tailoring CRMs to fit customer needs
[19:53] The value of capturing and tracking customer data
[22:20] Little-known beneficial features in CRMs
[24:40] How to leverage analytics tools and CRM to customize customer experience
[26:30] How Jon and his company solve customer needs through customization
Links and Resources
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